• Shipping & Delivery
• Returns & Replacements
• Ordering
• Payment & Pricing

If you can't find the answer to your question in this section, try our website.

Shipping & Delivery

You will be charged shipping on all paid and free items ordered. AFIP will ship the material using carriers that verify delivery (e.g., Federal Express). For those who provide a valid email address, these carriers typically send an email confirmation including the tracking number for your package. Products ordered from AFIP will typically be delivered within two weeks from the order date unless you are otherwise informed in writing or by telephone. If you do not receive your material within two weeks of the date ordered or by the time it was promised in writing or by telephone, please contact AFIP.

If the third-party shipping company's records indicate that the item you ordered was delivered (regardless of signature status), the individual or company named on the order is responsible for payment. AFIP is not responsible for lost or stolen items.

AFIP ATTN: Returned Materials
4104 Felps Drive, Suite H-J
Colleyville, Texas 76034-1933

Disclaimers for Refund upon Return

• You may not return damaged or used material
• You may not return outdated material (unless you are still within the regular refund period of 30 days)
• You must return all of the items included in the shipment
• You must return at least some portion of the material to qualify for a partial refund
• Shipping costs are not refundable
• You are responsible for the cost of returning items you ordered
• AFIP will determine the amount of refund for which you qualify on an individual basis based on the status of the returned materials (items missing or damaged will decrease the amount of your refund)

Ordering

The best way to order is online. Orders placed online are more likely to go out on time (because you are less likely to omit information), are more likely to arrive on time, and are easier for you to track.

If you cannot submit orders online, you can provide the information requested in the online order form and email it to orders@afip.com or fax it to 817.428.2534. AFIP is not responsible for delayed orders due to late submission or incomplete information.

Orders must be received by 12 pm Central to be considered received that day. Expedited orders are subject to product availability and time of submission and are not guaranteed. You will be charged for shipping and may select any shipping method you so choose.

Payment and Pricing

Prices listed are AFIP's retail rates. A place is provided when you order to list the organization recommending the materials or provide us with their coupon code. You must select this organization or provide the coupon code to qualify for any special offers they present.

You will be billed for the materials you order (paid or free), plus shipping and handling and any applicable taxes. AFIP reserves the right to require prepayment at any time for any reason (AFIP will contact you if it is determined you qualify for prepayment). Otherwise, you will be invoiced shortly after shipment. The invoice you receive is payable upon receipt.

You should ensure you have the authority to commit the individual or company named as billable to payment. AFIP is not responsible for internal authority disputes, but reserves the right to require payment from the individual who placed the order if the named billable is able to prove that individual did not have the authority to commit the named billable to payment.

If AFIP ships materials previous to receiving payment and the individual or company responsible for payment has an outstanding invoice for more than 90 days after the date of shipment, the account will be turned over for collection and the result of that action reported to credit reporting agencies. The individual or company responsible for payment will be required to make payment in full plus any fees associated with the collection of the debt, whether the claim is pursued by an attorney or a collection agency, in order to satisfy the obligations of that debt. Once an account has been turned over to collections, the product cannot be returned for credit.